mStation GENERAL- FAQ

• Q) Where can I buy mStation products?

  A) All of mStation’s products can be purchased by visiting www.mStationAudio.com you may also visit any of our on-line partners or select retail locations. For a list of mStation partners, please visit our purchase page.

• Q) Can I bring my product to your office and pick it up?

  A) No. mStation does not have a storefront or reception area for consumers. All products are delivered to our warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick immediate exchange for walk in customers. Our process for getting an item from the warehouse takes time and requires authorizations.

• Q) What are your product’s warranties?

  A) mStation warrants that the product you have purchased is free from defects in materials and workmanship under normal use for a period of 1-year from the original date of purchase (“Warranty Period”). Your sales receipt, showing the date of purchase of the product is your proof of the date of purchase. Please refer to the Warranty Card that came with your product for more information.

• Q) I don’t have a sales receipt, can I obtain Warranty Service?

  A) No. A proof of purchase is required to validate the Warranty and to obtain Warranty service. Please contact the company that you purchased your product from they may have a copy of the receipt on record.

• Q) How do I know if my product is covered under warranty?

  A) mStation products are covered under limited warranty for one year from the purchase date. Please refer to your warranty card that came with your product for specific details.

• Q) How can I qualify for a discount on mStation products.

  A) Periodically mStation will offer discounts on our website www.mStation.com. Check the website regularly for updated discounts.

• Q) Is your purchase website safe for credit card processing?

  A) mStation promises the safety and security of our customers. mStation takes our customers' security seriously and takes every step possible to protect your information.

• Q) Can I fax or phone in an order?

  A) Yes! Please call 1-800-213-7232 ext 1 to place an order by phone. If you would like to fax in your order please download our order form and fax the information to 1-714-280-4621

• Q) How do I obtain Service or Return a Product?

  A) In many cases the problem that you are experiencing may be resolved by reviewing the FAQ or the users guide that came with your product. If you are still experiencing problems please contact our technical service department by phone, email or fax. If you are contacting mStation technical support by phone please be have the product in question with you at the time of the call so we can better assist you. Prior to contacting mStation technical support please include or have these items ready.

  Your Receipt or Proof of Purchase
  Name of the Product
  Serial Number: It is located on the base plate of the unit in this format SN:00000000000
  Exact problem of the product
  Contact Phone # and Shipping Address
  E-Mail Address: your.email@your.isp.com

  If your product is no longer covered under warranty and you plan to send it to mStation for repair, please have your credit card number available. Please not that you must obtain a Return Materials Authorization number before sending your product back to mStation. Any product returns received without an (RMA) number will be returned to the sender.

  
  mStation Contact Information:
  Phone: 1-800-213-7232 ext 3
  Fax: 1-714-280-4621
  Email: Customerservice@mStationAudio.com

  If your product cannot be solved over the phone, mStaion can arrange a Return Materials Authorization (RMA) to return your product to a Warranty Service Station for diagnosis and repair.

  Please contact mStation customer service for specific return and shipping instructions.

• Q) Can I return my product for an exchange or refund?

  A) Try your mStation product at home risk free for 30 days. Your satisfaction is guaranteed. Should you have a problem or are not satisfied with your mStation product please contact us at 1-800-213-7232 or send an email to Customerservice@mStationAudio.com Either way, we can help you work through any issues you may be experiencing. If you feel the product just isn’t right for you, simply call the number above to arrange a return directly to mStation within 30 days.

• Q) How do I know you’ve received the product I've returned & when do I expect it back?

  A) If you have returned your product back to mStation you would have received a Return Materials Authorization number (RMA), we can easily determine whether we have received your product. If we have received it, we can also tell when it will be repaired and returned to you. In most instances you can expect your product to be repaired and returned to you in 1 to 4 weeks, depending on the scope of the repair.

  If you did not receive an RMA number we will not accept a return at any of our service locations.